Frequently Asked Questions (FAQ)
Welcome to the Hilda Dodd FAQ section! Here you will find answers to the most common questions about our products, orders, shipping, returns, and more. If your question is not answered here, please feel free to contact us at 📧 deskinfo@hildadodd.com — we are happy to assist you!
1. What types of skirts do you sell?
We specialize in a wide range of stylish skirts, including casual skirts, work-appropriate skirts, maxi skirts, mini skirts, and special occasion skirts. All our designs focus on blending comfort with elegant fashion to fit your lifestyle.
2. How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing it to the chart to select the best fit. If you are between sizes or unsure, feel free to email us at 📧 deskinfo@hildadodd.com — we are happy to offer personalized sizing advice.
3. How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this tracking number to follow the status of your package. If you did not receive a tracking number, please check your spam/junk folder or contact us.
4. What is your shipping timeframe?
Our standard processing time is 1–3 business days.
Delivery times after shipping are generally:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Please note that shipping times may vary based on your location and external factors such as weather or carrier delays.
5. Can I change or cancel my order after placing it?
We strive to process orders as quickly as possible. If you need to change or cancel your order, please contact us immediately at 📧 deskinfo@hildadodd.com. We cannot guarantee changes or cancellations once an order has been processed.
6. What is your return and exchange policy?
We offer a 30-day return window for eligible items. Products must be unworn, unused, and in original packaging with all tags attached. Some items, such as those marked “Final Sale,” are not eligible for return. For more details, please refer to our Return Policy or contact our support team.
7. What should I do if I received a defective or wrong item?
We sincerely apologize for any inconvenience! Please contact us within 7 days of receiving the item at 📧 deskinfo@hildadodd.com, providing your order number and a clear photo of the issue. We will work with you to resolve the problem quickly.
8. Do you ship internationally?
Yes, we offer international shipping to selected countries. Please be aware that customs duties, taxes, or import fees may apply and are the responsibility of the customer.
9. How do I care for my skirts?
Care instructions are provided on the product page and on the garment label. Most of our skirts recommend gentle machine washing or hand washing with cold water and laying flat to dry to maintain their quality and longevity.
10. How can I contact customer service?
You can reach our customer support team at 📧 deskinfo@hildadodd.com. We aim to respond to all inquiries within 24–48 business hours.
Thank you for choosing Hilda Dodd. We are committed to providing you with high-quality products and excellent service!